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Assistant Complex Manager at Thurston Manor
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Assistant Complex Manager at Thurston Manor
Location: Thurston Manor Leisure Park, Innerwick, Dunbar, East Lothian, EH42 1SA
Salary: £30,000 PA
Hours: Full Time - 45 hours per week. Bars and Restaurants are open 7 days per week. Shifts include day times and evenings into early hours as trade demands. Enquire for more details.
About the Role
As Assistant Complex Manager you will support the Bar & Restaurant Manager with the effective management of our food and beverage services on park. You will help oversee all aspects of the service and the staff, leading by example with a friendly and professional approach. You will promote high standards of quality, high levels of customer service, cleanliness and presentation, and maximise every opportunity to improve performance and profits. The role is key to ensuring our customers can relax, dine and enjoy the entertainment activities they are expecting, and also to ensuring that any problems are resolved quickly and professionally.
Typical duties and responsibilities include:
- Assisting in recruiting and training the bar and waiting on teams.
- Oversee the front of house operations when the Bar & Restaurant Manager is absent.
- Ensure customer satisfaction is maintained – complete spot checks with customers.
- Being knowledgeable about our product range.
- Help the Bar & Restaurant Manager organise the staff rota ensuring that we are adequately resourced at all times.
- Assist with ongoing stock management, minimising waste, maintaining GP’s etc
- Careful management and implementation of all Health & Safety and legislative requirements.
- Ensure that the bar is well stocked at all times.
- Assist in the promotion of the venue via our Social Media channels and marketing team
- Ensure that our Health & Safety obligations are adhered to at all times.
About the Person
You should be passionate about hospitality, enjoy exceeding customer expectations, and have a hands-on attitude. You will need to have previous experience of managing a bar and be able to demonstrate effective measures for reducing waste and increasing sales. You will also need to have previous experience with managing and developing a staff team and be able to demonstrate effective ways of motivating the team to achieve excellence. Above all, you will need to have the right attitude. Our customers are at the heart of everything we do and so we expect you to do everything in your power to make their Verdant experience the absolute best it could possibly be. We don’t believe in ‘that’s not my job’ so you will need to be adaptable and flexible to help the wider park team meet and exceed our customers’ expectations.
The ideal candidate will have:
- Be able to demonstrate their ability to lead and run shifts, have a confident approach with guests and able to multi-task across the venue
- Have previous experience in a Supervisory or Assistant Manager role.
- Excellent communication skills.
- Be skilled at training and coaching others to deliver excellent service.
- Have experience of recruiting, coaching and developing a large Front of House team.
- Experienced in training waiting on staff on menus including allergen information.
- Able to resolve customer complaints quickly and cost effectively
- A strong commitment to delivering consistently exceptional customer service
- Good knowledge of the licensing laws (a personal license is essential)
Benefits
When you join Team Verdant you will be working in a fun and collaborative environment. You can also take advantage of some fantastic benefits including:
- Enhanced annual leave entitlement;
- Save money with our online discount platform;
- Discounts on park breaks for you, your friends and your family;
- Discounts on park facilities, including restaurant and leisure;
- An annual 'Verdant Experience' – a park break, but with no charge!;
- Access to a 24/7 confidential counselling and advice line;
- Opportunities for recognition and reward;
- Training & development opportunities
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