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Housekeeping Administrator
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Housekeeping Administrator
Location: Golden Coast Leisure Park, Station Road, Woolacombe, Devon, EX34 7HW
Salary: £11.62 per hour
Contract Type: Seasonal (expected to end November)
Hours: Hours are variable depending on arrivals and departures due each week. Core days are Monday, Friday and Saturday for regular check-ins and check-outs.
About the Role
Our Housekeeping Administrator facilitates the efficient operations of our accommodation and housekeeping team, helping them to deliver the highest standards when cleaning our hire fleet. They are responsible for managing desk operations, coordinating, and supporting our housekeeping staff, assisting them to ensure that our guests get an amazing first impression of their holiday accommodation where everything is clean, tidy and welcoming, leaving them able to relax and enjoy their stay with us.
Typical duties and responsibilities:
- Manage in/out calls efficiently, addressing inquiries and requests from guests, staff, and other departments.
- Oversee day-to-day desk operations, including scheduling, task assignments, and monitoring staff performance.
- Act as the central point of communication on check-in days, facilitating seamless coordination between the housekeeping department, park's reception, and head office.
- Provide coordination and support to housekeeping staff, addressing their queries and assisting with any challenges they encounter.
- Utilize various computer programs, including Excel, Elite Dynamics, and PowerPoint, to compile, analyse, and present data relevant to housekeeping operations.
- Collaborate with the team to ensure a high standard of cleanliness and guest satisfaction.
About the Person
We are looking for someone with previous experience in a similar role, or the ability to learn quickly. You will need to be enthusiastic and well organised with a good eye for detail. You will need to be competent using IT, have excellent communication skills and a friendly and professional attitude. We need people who are reliable, punctual and who are able to work quickly and efficiently.
Above all, you will need to have the right attitude. Our customers are at the heart of everything we do and so we expect you to do everything in your power to make their Verdant experience the absolute best it could possibly be. We don’t believe in ‘that’s not my job’ so you will need to be adaptable and flexible to help the wider team meet and exceed our customers’ expectations.
Skills and experience required:
- Experience in a similar role or the ability to learn quickly
- Good organisational skills
- Reliability and punctuality
- A friendly and professional manner with good communication skills
- A commitment to providing excellent customer service
Benefits
When you join Team Verdant you will be working in a fun and collaborative environment. You can also take advantage of some fantastic benefits including:
- Save money with our online discount platform;
- Discounts on park breaks for you, your friends and your family;
- Discounted use of facilities on park, including restaurants, leisure and activities;
- Access to a 24/7 confidential counselling and advice line;
- Opportunities for recognition and reward;
Interested?
For more information or an informal chat about the role, please call the park team on 01271 872000 or email jobs@verdantleisure.co.uk
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